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A higher standard level of support
All of NewRamp's customers receive a greater level of
standard support than our competitors offer. This support
includes:
• Online
help documents available on all services
• Online
Help Desk - available 24/7
• Telephone Support
- available during normal business hours
(8:00am-5:00pm, CST). Call toll free 1-ToNewRamp1
• After
hours and holidays. Call our toll free number. Press
8. Leave a message and a technician will call you back within 15 minutes. 24
x 7 x 365.
We are always happy to provide assistance with your hosting
issues. Please feel free to call or email.
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Additional support for your
needs
With NewRamp's Live Suport, you can communicate
with service representatives, receiving instant
answers to your inquiries, speeding up the time
to resolve your question or problem. Live Support
increases our customers' satisfaction.
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When you host with NewRamp, you will receive:
•
Initial configuration help and consultation
•
Advice and troubleshooting for all preinstalled/supported
software issues |
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Full hardware support
•
Full support of control
panels
•
24/7 basic server monitoring
•
Helpdesk access
•
Support numbers
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Answers
to commonly-asked questions:: |
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